Reward FAQ

Reward FAQ

Diamond33 Redemption Program is to reward members not only deposit but at the same time, making it worthwhile for all members as part of loyalty and leisure of exchanging for Free Credits/Products/Items that you desire.

1. What is dCoin ?
Diamond33 dCoin are points that each member able to earn automatically by system while deposit in Diamond33.com to enjoy more benefits such as Free Credit exchange or Merchandises or Items that you would wish to request with designated amount of dCoin for exchanged.

2. How to earn dCoin?
Diamond33 believes in rewarding players not only with deposit bonus but at the same time, making every deposit worthwhile as well. Member will start earning dCoin automatically while making deposit every MYR10 can get 0.1 dCoin.

Sample 1:
Deposit MYR 30.
Total Deposit amount is MYR 30
Total 0.3 dCoin earn

Sample 2:
Deposit MYR 100 with 100% Welcome Bonus.
Total Deposit plus Bonus amount is MYR 200 
Total 1 dCoin earn

3. Do I need to sign up for Diamond33’s Redemption Program?
There is NO need to sign up. Once you registered as Diamond33.com member, you will be automatically activated upon successful deposit.

4. Will my dCoin expire?
No!! Diamond33 dCoin are no expire date

5. When will I see dCoin to be reflected in my account?
dCoin are being calculated directly when your deposit is approved and will be updates to your dMALL account.

6. How to see if i am earning dCoin?
Kindly log in to Diamond33.com and click on dMALL in order to view your dCoin. Your total available dCoin till date are reflected on the top right hand corner. Click on “My Account > Status” and you are able to view daily earned / redeemed dCoin.

7. What am I able to redeem?
Diamond33 Redemption Program ables you to redeem Free Credit, Merchandises and many more products. In order for you to redeem, please log into Diamond33.com search for the item desired. Once that is done, kindly click “redeem” on the item and making sure you provide valid courier details (Full Name , Address , Contact ) and submit the redemption request.

Diamond33 is not responsible for lost, stole or broken gifts item(s) which have been received by member.

The Gift item(s) redeemed are not transfer, exchange for other rewards, refund or replace for cash or credit under any circumstances.

Once the gift is delivered by courier, Diamond33 will provides a courier certificate to proved. for any incorrect information provides by member or does not receive a gifts, Diamond33 will not be responsible or send gifts again.

8. How to confirm Flight Ticket travel period?

*booking period: within 2 week after redeemed date  ; travel period: within three (3) month from the date of booking *

The flight ticket must be booking by Diamond33.com Member have to provide travel period within TWO (2) weeks for booking purpose from the date of redeemed. Member must provide own and travel companion original identity card and/ or passport for verification when booking the flight ticket. Failure by the Member to claim the flight ticket within the Stipulated Period shall result in the forfeiture of the flight ticket,

9. What is the meaning of Pending, Successful or Rejected from rewards redemption statement?
 

Status

Description

Turnaround Time

Pending

Waiting for Diamond33 Process your redemption.
Your points are deducted immediately from the available balance.

Within 2 working days

Successful

Indication that your request has been successful:-
For Free Credit, your playing account is credited accordingly.
For Products, your requested item has left out for delivery.

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Rejected

Voided redemption request:
- Request do not meet Diamond33s Term & Conditions.
- Items Out of Stock
- Other Reasons.
Your points are return and re-added back into your account

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